PAIA Manual for The 2Wheelers Den (Pty) Ltd
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), following the Information Regulator’s private body manual template.
Date of compilation: 19 September 2026.
1. List of acronyms and abbreviations
| Acronym | Meaning |
|---|---|
| PAIA | Promotion of Access to Information Act 2 of 2000 |
| POPIA | Protection of Personal Information Act 4 of 2013 |
| IO | Information Officer |
| Regulator | The Information Regulator (South Africa) |
| Manual | This PAIA Manual |
2. Purpose of this manual
This manual helps members of the public understand what records The 2Wheelers Den (Pty) Ltd holds, and how to ask for access to them. It explains:
- the categories of records we hold that are available without a formal request;
- how to request access to a record, and the prescribed forms and fees;
- records that may be available under other legislation;
- how to contact our Information Officer;
- how to get the Information Regulator’s Guide on how to use PAIA; and
- how we process personal information, in line with POPIA.
3. Key contact details
| Item | Details |
|---|---|
| Private body | The 2Wheelers Den (Pty) Ltd, trading as The 2Wheelers Den |
| Nature of business | Motorcycle retail (including pre-owned motorcycles), riding gear, parts and accessories, and motorcycle servicing |
| Head of the private body and Information Officer | Jean René Derché |
| Physical address | 63 Albert Street, George South, George, Western Cape, 6530, South Africa |
| Telephone / WhatsApp | +27 74 218 0600 |
| Email for access requests | pitbullmotokrewsales@gmail.com |
| Website | www.the2wheelersden.co.za |
4. Guide on how to use PAIA
The Information Regulator has compiled an official Guide on how to use PAIA. It explains the objects of PAIA and POPIA, how to request records from public and private bodies, the assistance available from Information Officers and the Regulator, the remedies available, and the fees and forms that apply.
The Guide is available from the Regulator at inforegulator.org.za/paia, in English and other official languages, and can be inspected at the Regulator’s offices. You can contact the Regulator at 54 Maxwell Drive, Woodmead, Johannesburg; telephone 010 023 5200 or 0800 017 160 (toll free); email enquiries@inforegulator.org.za.
5. Categories of records available without a formal request
| Category | Types of records | Available on website | Available on request |
|---|---|---|---|
| Public business information | Product and price information, opening hours, contact details, business story | Yes | Yes |
| Legal and policy information | PAIA Manual, Privacy Notice, Customer & Consumer Information | Yes | Yes |
Access to any other record is by request under PAIA, as set out in section 9.
6. Records available under other legislation
Records may also be available in terms of other legislation, to the extent that legislation applies to the business, including:
| Category of records | Applicable legislation |
|---|---|
| Company records | Companies Act 71 of 2008 |
| Consumer and sales information | Consumer Protection Act 68 of 2008 |
| Records of second-hand goods dealings | Second-Hand Goods Act 6 of 2009 |
| Personal information records | Protection of Personal Information Act 4 of 2013 |
| Access to information generally | Promotion of Access to Information Act 2 of 2000 |
7. Subjects and categories of records held
The following are the general subjects on which the business holds records. A record on this list is not automatically available, and access is subject to PAIA.
| Subject | Categories of records |
|---|---|
| Company and governance | Company incorporation and governance documents |
| Sales and customers | Customer enquiries and correspondence, quotations, invoices and sales records |
| Pre-owned motorcycles | Records of pre-owned motorcycle purchases and sales, including records required by second-hand goods legislation, to the extent it applies |
| Workshop | Workshop enquiries, bookings and service records |
| Stock and suppliers | Stock lists, product information, supplier correspondence and purchase records |
| Finance and accounting | Accounting records, invoices and receipts |
| Personnel | Records relating to staff, to the extent the business employs or engages staff |
| Marketing and website | Website content, photographs, and social media page content |
8. Processing of personal information
8.1 Purpose of processing. We process personal information to respond to enquiries, sell products and pre-owned motorcycles, arrange and carry out workshop services, keep business records, meet legal obligations, and deal with complaints or disputes. See our Privacy Notice for more detail.
8.2 Categories of data subjects and information processed.
| Data subjects | Personal information processed |
|---|---|
| Customers and prospective customers | Name, telephone or WhatsApp number, email address, enquiry details, sale and service details |
| Sellers of pre-owned motorcycles | Identification and vehicle details, to the extent required by law |
| Suppliers and service providers | Business contact details and transaction details |
| Staff (to the extent applicable) | Contact and employment-related details |
| Website visitors | Technical information such as IP address, recorded by our hosting provider |
8.3 Recipients of personal information.
| Category of information | Recipients or categories of recipients |
|---|---|
| Contact and enquiry details | Service providers used to run the business and website (web hosting, email, WhatsApp) |
| Sale, service and financial records | Professional advisers such as accountants or legal advisers, where needed |
| Any personal information, where the law requires | Police and other authorities |
8.4 Transborder flows. We do not send personal information outside South Africa ourselves. Some of the service providers we use, such as Google and Meta (WhatsApp), may store or process information outside South Africa under their own terms.
8.5 Information security measures. We take reasonable technical and organisational measures to protect the confidentiality, integrity and availability of personal information, including limiting access to those who need it.
9. How to request access to a record
- Complete Form 2 (Request for Access to Record), available from the Regulator at inforegulator.org.za/paia, or ask us for a copy.
- Send it to our Information Officer at the email address or physical address in section 3. Give enough detail to identify the record, say which form of access you want, and, for a private body, state the right you wish to exercise or protect and why the record is needed for that.
- If you are asking on behalf of someone else, attach proof of your authority. If you cannot complete the form because of illiteracy or disability, you may make the request orally, and we will complete the form for you.
- We will decide on your request within 30 days of receiving it. This may be extended once by up to 30 days in the circumstances PAIA allows, and we will tell you if so.
- If your request is granted, we will tell you the access fee, if any, and how access will be given. If it is refused, we will give reasons, including the provisions of PAIA relied on.
- A request may be refused on the grounds set out in PAIA, for example to protect the privacy of another person, commercial confidentiality, or legal privilege.
10. Fees
Fees are set by the PAIA regulations. The amounts below are the Information Regulator’s published fees at the date of this manual and may change; the current schedule on the Regulator’s website applies. A requester who is asking for records about themselves (a personal requester) pays only the reproduction fee.
| Item | Fee |
|---|---|
| Request fee (every requester other than a personal requester) | R140.00 |
| Printed or photocopied pages | R2.00 per page or part of a page |
| Copy on a flash drive (supplied by requester) | R40.00 |
| Copy on a CD (supplied by requester) | R40.00 |
| Copy on a CD (supplied by us) | R60.00 |
| Search and preparation of a record, per hour or part of an hour after the first hour | R145.00, up to a maximum of R435.00 per request |
| Deposit, if the search and preparation would take more than 6 hours | One third of the total amount payable |
| Postage, email or other electronic transfer | Actual cost |
11. Remedies if a request is refused
If you are unhappy with our decision, or we do not respond in time, you may lodge a complaint with the Information Regulator using Form 5 within the period PAIA allows (currently 180 days), or apply to a court with jurisdiction. Forms and contact details are at inforegulator.org.za/paia.
12. Availability of this manual
- On our website, at www.the2wheelersden.co.za/paia-manual.
- For inspection at our physical address during normal business hours.
- By request to our Information Officer. A copy is subject to the prescribed reproduction fee.
- From the Information Regulator, on request.
13. Updating of this manual
The head of the private body will update this manual as needed.
Jean René Derché
Head of the private body and Information Officer
The 2Wheelers Den (Pty) Ltd