This Privacy Notice explains how The 2Wheelers Den (Pty) Ltd, trading as The 2Wheelers Den, collects and uses personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). We are a small motorcycle shop and workshop in George, and we have kept this notice short and in plain language.
Last updated: 19 September 2026.
1. Who is responsible for your information
The responsible party (the business that decides why and how your personal information is used) is:
- Legal entity: The 2Wheelers Den (Pty) Ltd
- Trading name: The 2Wheelers Den
- Address: 63 Albert Street, George South, George, Western Cape, 6530, South Africa
- Phone / WhatsApp: +27 74 218 0600
- Email: pitbullmotokrewsales@gmail.com
2. Information Officer
Our Information Officer is Jean René Derché. You can reach him through the contact details above for any question about this notice or about your personal information.
3. What personal information we collect
We only collect what you choose to give us, or what we need to deal with your enquiry, sale or workshop booking. Depending on how you deal with us, this may include:
- Contact details: your name, telephone or WhatsApp number and email address.
- Enquiry details: what you ask us about (for example a motorcycle, riding gear, parts or a workshop service) and the content of your messages.
- Workshop details: where you enquire about or book a service, the details you give us about your motorcycle and the work you need.
- Sale and service records: where you buy from us or use our workshop, the details needed to complete and record the sale or service. For pre-owned motorcycles, the law may require us to record identification and vehicle details.
This website does not have customer accounts, online shopping or online payments, and we do not run a mailing list.
4. Why we use your information
- To respond to your enquiries and follow up on quotes or requests.
- To arrange and carry out workshop services.
- To sell products and pre-owned motorcycles and keep records of those sales.
- To keep the business records we are required to keep by law, and to meet other legal obligations.
- To deal with complaints or disputes, and to protect our legitimate business interests.
We only use your information for these purposes, or for a closely related purpose. We will not send you marketing messages unless you have asked for them or the law allows it, and you can ask us to stop at any time.
5. Contacting us by WhatsApp, telephone and email
You can contact us by WhatsApp, telephone, email or in person. Messages and call details we receive stay on the business phone and in the business email account, and we use them to reply to you and to keep a record of your enquiry. WhatsApp is provided by Meta and our email is provided by Google (Gmail); each handles messages under its own privacy terms. Please do not send us more personal information than your enquiry needs.
6. Our website, server information and cookies
- This website does not use analytics tools, advertising pixels or tracking cookies.
- Like most websites, our hosting provider may automatically record technical information such as your IP address, browser type and the pages requested. This is used to run and secure the website.
- The Visit Us page shows a Google Map. Loading it may send your IP address to Google, and Google may set cookies, under Google’s own privacy terms.
- Our links to WhatsApp, Facebook, Instagram and YouTube take you to those services, which have their own privacy terms.
- Our website software may use essential cookies for signing in to the site’s administration area. Visitors do not need to sign in.
7. Who we share your information with
We do not sell your personal information. We only share it where needed with:
- service providers that help us run the business and website (such as web hosting, email, WhatsApp and Google Maps);
- professional advisers such as accountants or legal advisers, where needed;
- the police or other authorities, where the law requires it.
Some of these providers (for example Google and Meta) may store or process information outside South Africa under their own privacy terms.
8. How we protect your information
We take reasonable technical and organisational steps to protect personal information against loss, damage and unauthorised access, including limiting access to the people who need it. No system is completely secure, but if your personal information is compromised we will act as POPIA requires, including notifying the Information Regulator and affected people where required.
9. How long we keep your information
We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires or allows us to keep it (for example business, tax and second-hand goods record-keeping). We do not apply one fixed period to all information. When we no longer need it, we delete or de-identify it where reasonably possible.
10. Your rights under POPIA
You have the right to:
- ask whether we hold personal information about you, and ask for a copy;
- ask us to correct or delete personal information that is inaccurate, out of date, incomplete or unlawfully obtained;
- object, on reasonable grounds, to our use of your personal information;
- object to direct marketing at any time;
- withdraw consent where we rely on your consent (this does not affect what was done before you withdrew it); and
- complain to the Information Regulator (see section 11).
To make a request, contact us by email, telephone, WhatsApp or in person using the details in section 1. We may need to confirm your identity first, and a prescribed fee may apply to some access requests. Requests to access our records are handled under our PAIA Manual.
11. Complaints to the Information Regulator
If you believe we have not handled your personal information properly, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa): website inforegulator.org.za; email enquiries@inforegulator.org.za; telephone 010 023 5200 or 0800 017 160 (toll free); physical address 54 Maxwell Drive, Woodmead, Johannesburg.
12. Changes to this notice
If we change how we use personal information, we will update this page and the date at the top.